Knowledge and Guided Answers
Publish approved answers, choices, follow-up questions, and customer-friendly next steps.
AI Support Operations
For customer-support managers and authorised administrators
Run every customer conversation from one governed workspace.
Review chats, answer tickets, manage callbacks, publish trusted guidance, control the support experience, and approve connected business actions without losing customer context.
Customer Chats
Review what a visitor asked, what response was shown, and whether follow-up is needed.
Tickets and Callbacks
Handle one customer request at a time with messages, files, status, reply, and history in one workbench.
Support Experience
Control the support button, welcome message, colours, placement, and customer entry options.
Connected Workflows
Offer approved business actions while keeping private information and write actions protected.
People and Permissions
Give each administrator only the pages and actions required for their role.